Q1:How do I need to prepare the wall before I install wall panels?
A:The wall that you plan to install wall panels on needs to be freshly cleaned, free from dust, grease, wax, etc. After
you've cleaned the wall, be sure that it is dried thoroughly. Acceptable substrates are drywall, plaster or clean, smooth
tile. Any damaged, loose or uneven areas must be repaired, patched, leveled and primed. Fill cracks and irregularities
with wallboard compound or spackling, then sand smooth with fine-grade sandpaper. Any porous material like highly
textured drywall, plywood (or any raw wood without primer), and wallpaper unless removed, sanded and primed, will
result in adhesive failure.
Q2: When will the goods be delivered?
A: It depends on the product type and order quantity. Usually we can ship within 7-15 days for small orders after receiving full payment. But for large orders, we need about 30 days.
Q3: What is the payment term?
A: 50% deposit at first via T/T, 50% balance pay before the shipment. We'll show you the photos of the products and packages before you pay the balance.
Q4.Can I get a sample for free?
A: Yes, free sample is available with freight collect or prepaid.
Q5:Do I need trims to finish my project?
A:No. Adding and using trims is a personal choice and not required. See product installation guides for ways to finish an edge without trims.
Q6.Can I get a sample for free?
A: Yes, free sample is available with freight collect or prepaid.
Q7: Do you have design services?
A: Yes, we have R & D department, so we can make the new design according to your need.